Refund Policy
Introduction
At GreatDomain.app, customer satisfaction is our top priority. We strive to provide a smooth and transparent process for all transactions on our platform. Please review the details of our refund policy below to understand the guidelines and eligibility for refunds.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Domain Purchase Disputes:If there is a proven discrepancy in the domain's ownership, description, or a failure to transfer the domain after purchase.
- Service Errors:If there is a technical issue on our platform that directly affects your purchase or service.
- Payment Errors:If duplicate charges or incorrect amounts were processed due to system errors.
Non-Refundable Items
- Domain Registrations:Domain purchases are generally non-refundable due to the nature of domain registration, which is an irreversible process. Once a domain is transferred to you, it cannot be returned or refunded.
- Service Fees:Fees for services such as domain appraisals, listing enhancements, or promotions are non-refundable after the service has been delivered.
Refund Process
To request a refund, please follow these steps:
- Step 1:Contact our support team at support@greatdomain.app within 14 days of your purchase, including details of the transaction and the reason for your refund request.
- Step 2:Our team will review your request and respond within 7 business days.
- Step 3:If approved, refunds will be processed back to your original payment method within 10-14 business days. Please note that bank processing times may vary.
Exceptions
In certain situations, exceptions to the above policy may be made on a case-by-case basis, particularly in cases of technical errors or platform malfunctions.
Contact Us
If you have any questions or need assistance with your refund request, please reach out to our support team at support@greatdomain.app.