Support

At GreatDomain, we are committed to providing exceptional support to ensure a seamless experience for our users. Whether you're buying, selling, or managing your domains, our dedicated support team is here to help with any questions or issues you may have.

How to Reach Us

For any assistance, you can reach out to our support team through the following channels:

  • Email Support:Send your queries to support@greatdomain.app, and our team will respond within 24 hours.
  • Live Chat:Available Monday through Friday, 9 AM to 6 PM (GMT). Access live chat by clicking the chat icon on our website.
  • Help Center:Visit our Help Center for answers to frequently asked questions and detailed guides.

Common Issues We Handle

  • Domain Purchases and Sales Assistance:Assistance with buying and selling domains.
  • Account and Domain Management:Help managing your account and domain settings.
  • Technical Issues:Assistance with any technical issues you may encounter on the platform.
  • Partner Support:Support specifically for our partners and sellers.
  • Billing and Payments:Inquiries related to billing and payments.

Premium Support

For domain sellers and partners, we offer premium support with faster response times and personalized assistance. If you're a partner or wish to upgrade to premium support, please contact our team at partnersupport@greatdomain.app.

Our Commitment

We value your time and business. Our goal is to resolve your inquiries as quickly as possible, with a customer-first approach. If you ever feel that your issue hasn't been addressed to your satisfaction, please let us know, and we'll work with you until it's fully resolved. Thank you for choosing GreatDomain!